Call Centre Conversations

[The Dragon Master]

The following are real conversations Directory Enquiries operators had with callers, as revealed in interviews with staff at the Cardiff DE Centre.



Caller : I'd like the number of the Argoed Fish Bar in Cardiff, please.

Operator : I'm sorry, there's no listing. Is the spelling correct?

Caller : Well, it used to be called the Bargoed Fish Bar but the B fell off.

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Then there was the caller who asked for a knitwear company in Woven.

Operator : Woven? Are you sure?

Caller : Yes. That's what it says on the label - Woven in Scotland.

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Caller : I'd like the RSPCA please.

Operator : Where are you calling from?

Caller : The living room

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Caller : The water board please.

Operator : Which department?

Caller : Tap water.

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Operator : How are you spelling that?

Caller : With letters.

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Caller : I'd like the number for a reverend in Cardiff, please.

Operator : Do you have his name?

Caller : No, but he has a dog named Ben.

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Caller : The Union of Shopkeepers and Alligators please.

Operator : You mean the Amalgamated Union of Shopkeepers?

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On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: I haven't got a pen so I'm steaming up the window to write the number on.

 

[Jazzy]

Very good! I loved the knitware company the best.

 

[Evil Eye]

That last one explains vandalism!