Need Help Please!

[Jazzy]

I am running Windows XP and all of a sudden I cannot hear sound while playing a video. I popped in a music dvd and I could hear it. Any ideas as to why I can hear the music but cannot hear a video? This is driving me nuts and any help would be very much appreciated.

 

[Corleone]

What kind of video are you trying to watch? (YouTube, etc.)

 

[Jazzy]

Yes, Jughead, I am trying to watch and hear a YouTube video. I thought it might just be that one video so I try a different one and nada.

 

[Corleone]

Ensure the video isn't muted.

 

[Jazzy]

Thank you so very much Jughead and I will try that. What do I do, click on the mute button? Sorry to be so stupid but I know nothing about this stuff.

 

[Corleone]

Only click the volume icon if you see a red x, which indicates sound is muted. Otherwise, simply put your pointer on the volume icon, then scroll the volume over to the right.

 

[Jazzy]

Thank you for your time and patience Jughead. I really appreciate it but it's still not working. Time for a trip to the computer repair guy.

 

[Corleone]

Is it only YouTube where you're having sound issues? Try visiting the following link and tell me if the video produces any sound: (comcast.net video)

http://www.comcast.net/video/shopping-frenzy-at-hawaii-wal-mart/1669279826/Comcast/1665471926/

 

[Jazzy]

That didn't work either Jughead.

 

[Flurry]

It could very well be something in your computer. Is there like a little speaker icon in your bottom tray at the bottom of your screen?

 

[Corleone]

Ensure the volume for your browser isn't muted and/or too low:

 

[The Dragon Master]

I found this help article on the Microsoft Website, but don't know if it's help

http://social.answers.microsoft.com...r/thread/0494f90e-0e8c-4009-8435-fea658238cac



It's about IE, if you use it.

 

[TheVisitors]

I've seen this issue before. Have you tried using a different web browser other then Internet Explorer (IE)?



Try Firefox or Opera Browser. http://www.mozilla.com or http://www.opera.com/



YouTube uses Adobe Media Flash... Try re-installing Flash Player, Shock wave Player, and Adobe Air ... any & all of these can affect YouTube Videos. http://www.adobe.com/downloads/



If none of these resolve the issue ... Have you since installed or updated anything?



Have you tried emptying all your temporary files?



Have you also tried rebooting?