S.A.Y.D.L said:Going to write a letter today.
This happens regulary. Very often miss out 2 or 3 buses on the way home from work. I saw one bus go passed yesterday just after the time our bus should have turned up, it said 'Sorry out of service' on the front :/
Don't blame you sending them a letter.
That not good, hope you get a response from them, and a good one at that to.