So basically I work at a call center and I've had talked to all kinds of people with all kinds of personalities and let me tell you some customers are so annoying, so immature, and so greedy.
First off let me explain to you that at this call center that I work at, I work on the Business Wireless side which means that I deal with business customers and I only deal with their cellphones. Now you'd think that because I'm dealing with people who own businesses or who work for a business that they would be more professional, unfortunately for me that's false. Some business customers honestly make me surprised that they still have a business by the way that they treat me/ talk to me on the phone.
The reason for this thread/rant is because it gets to a point where though I have to stay professional on the phone I'm about ready to either hang up on the customer or tell them off.
For example, the other day I had a female call in because she wanted to upgrade her phone to an new Iphone5S. So like I always do I check her eligibility and notice that she isn't fully eligible for an upgrade until next year and that if she wanted to get a new phone she would have a fee of 140$ plus the cost of the phone. Now the customer was complaining that though it was her own fault that her phone got broken we shouldn't charge her to upgrade her phone or for the cost of the phone because she is a good customer who has been with us since 2010. I checked her account to see if there was anything I could do for her and what do I see? She had discounts for her plan that she had on her phone as well as discounts for the phone that she got PLUS another discount for 5 months because she was going to cancel her phone lines so retention gave her a discount. After seeing this I told the customer that I cannot get rid of ANY early upgrading fees (which is true) because the reason why we have an early upgrade fee is because you're ending your contract with us before your contract is up. I also told her that we cannot discount her the phone because Apple tells us that we have to sell their products for such amount with no exceptions.
The customer then asked me to give her another discount on her plan because if she is going to have to pay the early upgrade fee and a new phone she wanted to benefit from it. Once again I told her that account already has discounts on it and that instead of paying 100$ for her plan she's getting a huge discount and only paying about 30$. The customer was basically trying to find any way possible to get another credit and after about 2 hours of trying to get credits from me she basically said "If you can't give me a new phone or let me get an upgrade for free then I'll just have to find someone who will!" and hung up. I really wanted to smack that customer in the face soo hard. The whole 2 hours she was complaining about having to pay 30$ for a 100$ plan and then started complaining that the phone she has wasn't free...
Some people really piss me off! Anyways, tell me a time when you were ready to smack a customer at work
I want to hear all the details!
First off let me explain to you that at this call center that I work at, I work on the Business Wireless side which means that I deal with business customers and I only deal with their cellphones. Now you'd think that because I'm dealing with people who own businesses or who work for a business that they would be more professional, unfortunately for me that's false. Some business customers honestly make me surprised that they still have a business by the way that they treat me/ talk to me on the phone.
The reason for this thread/rant is because it gets to a point where though I have to stay professional on the phone I'm about ready to either hang up on the customer or tell them off.
For example, the other day I had a female call in because she wanted to upgrade her phone to an new Iphone5S. So like I always do I check her eligibility and notice that she isn't fully eligible for an upgrade until next year and that if she wanted to get a new phone she would have a fee of 140$ plus the cost of the phone. Now the customer was complaining that though it was her own fault that her phone got broken we shouldn't charge her to upgrade her phone or for the cost of the phone because she is a good customer who has been with us since 2010. I checked her account to see if there was anything I could do for her and what do I see? She had discounts for her plan that she had on her phone as well as discounts for the phone that she got PLUS another discount for 5 months because she was going to cancel her phone lines so retention gave her a discount. After seeing this I told the customer that I cannot get rid of ANY early upgrading fees (which is true) because the reason why we have an early upgrade fee is because you're ending your contract with us before your contract is up. I also told her that we cannot discount her the phone because Apple tells us that we have to sell their products for such amount with no exceptions.
The customer then asked me to give her another discount on her plan because if she is going to have to pay the early upgrade fee and a new phone she wanted to benefit from it. Once again I told her that account already has discounts on it and that instead of paying 100$ for her plan she's getting a huge discount and only paying about 30$. The customer was basically trying to find any way possible to get another credit and after about 2 hours of trying to get credits from me she basically said "If you can't give me a new phone or let me get an upgrade for free then I'll just have to find someone who will!" and hung up. I really wanted to smack that customer in the face soo hard. The whole 2 hours she was complaining about having to pay 30$ for a 100$ plan and then started complaining that the phone she has wasn't free...
Some people really piss me off! Anyways, tell me a time when you were ready to smack a customer at work
I want to hear all the details!
