Yeah. I got my ass chewed the other day by an inconvenienced old bitch because the debit machine rejected her card stating code 208. Which was on her side as in the bank had a limit on her card. So she bitched at me as if I was the reason it got rejected. Than she bitched at my colleague for telling her the exact same thing. People amaze me with their ignorance.
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Customers Suck
- Thread starter Nebulous
- Start date
Have you ever worked somewhere where you had to deal with customers (clients, etc)?
What types of things did those customers do to really get under your skin and irritate the hell out of you?
How do you handle a problem customer?
Oh God, problem customers are a daily part of my work life. They seem to forget that you, as a sales assistant, have rules a regulation's that you have to abide by and can't change. A higher up member of staff can, but I can't and when things don't go their way, they threaten and shout at me.
What irritates me the most about these types of customers is that they are incapable of looking at things from a sales assistant's perspective. I know that they haven't had the best of days and they would rather be elsewhere with their working product, rather than in store trying to get a refund for their faulty item, but if we can't see the fault there is nothing we can do. We can't change any of the policies, as much as we would like to, or we would lose our jobs. They don't listen to reason or logic. You suddenly become the enemy, and they start swearing at you, shouting at you, calling you names and in the worst of cases threatening you. They just seem to lose all reason, and become incredibly aggressive.
Most of the time, I try to kill them with kindness. I repeat everything twice, never stray from the policy and when they go away and threaten to complain to the company, I tell them to have a nice day.
Thank god I no longer work in retail, I hated dealing with bad customers! I used to work in the Dairy department at Walmart and had this regular customer come in looking for Cage Free Eggland's best eggs and every time we were out he would throw a fit. One time he was throwing a fit and I told him I'd go check the back, of course we were out so when I got back out of the cooler he was gone. I didn't see him so I went back to doing what I was doing, he came back and accused me of not helping him when I told him "Sir you walked off and I couldn't find you. So don't accuse me of not helping you." There was one day he was actually in a good mood and wasn't rude to me when we were out of the eggs he usually got, and he went with the store brand.
I used to work at a store and had the same experience! Except it was Reeses Puffs this lady was after. She accused me of hiding it before she got there one time. I thought that was funny.
1.) Customers that try to bring back clothes from the last five years without a receipt and clearly the clothes have been washed and worn.Have you ever worked somewhere where you had to deal with customers (clients, etc)?
What types of things did those customers do to really get under your skin and irritate the hell out of you?
How do you handle a problem customer?
2.) Customers, during Black Friday, who show up well after the deals are done and blame me for them not getting that 65inch television.
3.) Customers who come into the store with an attitude already.
4.) Customers who don't work here but think they know everything.
Direct them to the manager.
The worst kind. I hate it when people tell me how to do my job. I've been working at my position since 2013, minus one year, and it pisses me off when I get some random jerk off telling me how to go find the general manager, who is in a different building, when that's not my job.
Don't you just want to say, "Excuse me, do you work here? Seriously do you? No? Well shut the hell up and let me, the employee, do my job!"
I just yell out over the phone like I'm talking to someone that I'm going to screen their call. That normally puts them in their place. I actually did that to a guy who was being a smart ass to me. Every time he'd call, I'd shoot his number over to the manager's office, who wasn't picking up. I wouldn't even pick up the phone anymore, I'd just auto send him. I did this 6 times before he called back and I answered. He apologized for being a douche bag.
Would you want to be the manager one day?
Absolutely...not.
Hmmm....no.What if it paid $150,000 a year?
Really?
Its a shame that the people who are managers at your store probably make a fraction of that amount then.
For my own sanity, it's not worth it. I'm not going to put myself through that at least in the retail.
People think if they're buying something off of you, they think it gives them the right to be abusive. Does not work well with me.
I'm really glad I got out of retail when I did. People still yell and argue with me in healthcare, but at least I have more control over the situation. We don't accept that shit in our clinic.
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