is the customer always right?

[MrDawn]

Do you think the customer is always right or do you feel otherwise?

Why or why not?

 

[Dead2009]

Nope, because they have this sense of entitlement that employees are always wrong. "It says you have this many on your website", okay, well those numbers aren't 100% accurate all the time.

 

[Doc Nova]

Exactly what Dead said. A long time ago, we had a local mom and pop shop that ended up going under because they tried the whole "the customer is always right" shtick. As a result, people would blatantly damage items they bought and say "it was like this when I bought it." When the owners tried to dispute, they'd always have their slogan thrown in their face. In one instance, a customer got so irate about "I'm always right" he punched the elderly owner.

We can't have nice things or try to do nice things. People suck.

 

[Dead2009]

The pandemic also made them a whole lot worse. They took the entitlement to the next level during that whole thing.

 

[Creaky]

No

 

[MrDawn]

Nope, because they have this sense of entitlement that employees are always wrong. "It says you have this many on your website", okay, well those numbers aren't 100% accurate all the time.

I had to put up with that a lot when I worked at Walmart. People still do it at my workplace over the phone. They act like they know my job better than I do.

 

[Dee]

No, and the saying is misunderstood. The customer is always right stemmed from the fact that if a store has products consumers want to buy, then they will come to that store instead. It morphed into some messed up idea that customers are king and should be bent over backward for. This is not the case, or at least it shouldn't be. It's just a tactic to retain as many customers as possible and maximize profits.

 

[Kyng]

The full phrase is: "The customer is always right in matters of taste".

I agree with the full version - but I don't agree with the shortened version when taken literally (since that's the central tenet of Karenism).