It is simply one person who tells you their opinion of how you should be running your forum. The funny thing is (and no offense to any reviewers in particular) most reviewers themselves do not have a successful forum or have ever ran one. How can we trust the advice from someone who cannot even achieve the things they preach about in their reviews? You could follow everything the reviewer suggests, and even then you might not get any different results. A second opinion is always a great thing to have, but I believe that the feedback given from your actual members (by them posting feedback or PM'ing you suggestions) is the most valuable. They are the most important people to pay attention to, not someone who has glanced at your forum for a couple minutes and thinks they can make a snap judgment and tell you everything that is wrong or right about your forum.