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Absolutely true, you've got to be so, so careful who you let represent the forum, especially if it's a niche that's difficult to work in. Toxic members can be dealt with, but yeah, the damage a toxic staff member can do is amazing!Yep, that's kind of how I look at it, too.
You put in most of the work on your forum. Toxic members can ruin a forum but a toxic moderator can ruin your reputation in the niche.
No one wants that.