Twitter has restored a feature that promoted suicide prevention hotlines and other safety resources to users looking up certain content, after coming under pressure from users and consumer safety groups.
The feature, known as #ThereIsHelp, placed a banner at the top of search results for certain topics, listing contacts for support organizations in many countries related to mental health, HIV, vaccines, child sexual exploitation, Covid-19, gender-based violence, natural disasters and freedom of expression.
Reuters said on Friday the feature had been taken down this week. Citing two people familiar with the matter, the report said the removal was ordered by the social media platform’s owner, Elon Musk.
After publication of the story, Twitter’s head of trust and safety, Ella Irwin, confirmed the removal but said it was temporary. “We have been fixing and revamping our prompts. They were just temporarily removed while we do that,” Irwin said in an email to Reuters.
Musk then denied the feature had been removed, and called the Reuters report “fake news”.
Nonetheless, the report appeared at the start of the Christmas holiday, a fraught time for many, prompting widespread concern. The anonymous sources cited by Reuters said millions had encountered #ThereIsHelp messages on Twitter.